"I am completely in love with the Pet Huggle store. The quality of the products is exceptional, my dog Cassie simply loved the chew toys, thank you so much!"
“The shipping was even faster than I expected, and the PetHuggle™ packaging felt so premium! It honestly felt like unboxing a luxury product for Luna. I’m definitely coming back for more.”
"I bought a product from PetHuggle™ for my pet and now it's part of our daily routine. It’s super practical, well-designed, and fits perfectly with everything my pet uses. You can tell PetHuggle™ really understands what pet parents need."
"The customer support was amazing! They helped me choose the ideal product for Bella and answered all my questions super fast. I felt very confident with the purchase."
Our Identity
Love and respect for pets as family members, Commitment to product quality and safety, Constant innovation to offer the best to customers, Sustainability and environmental responsibility, Practicality and convenience for the customer, Transparency and trust in all relationships
After your order is confirmed, you will receive an email with a tracking code within 3–5 business days. You can use this code on the carrier’s website to track the status of your delivery. You can also log in to the “My Orders” section on our website and select “Track Order” for the latest updates.
For your convenience, we accept several secure payment methods, including:
Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
Apple Pay and Google Pay (where available)
All transactions are SSL encrypted to ensure your data is safe and protected.
Delivery times may vary depending on your location and chosen shipping method. On average:
Standard Shipping: 7–15 business days
Express Shipping: 2–5 business days
You will receive a more accurate delivery estimate once your order has been processed and shipped.
If you need to return or exchange an item, please contact our customer service team within 7 calendar days of receiving your order. Items must be:
In original condition
Unused and unwashed
With all tags and accessories intact
Once approved, we will provide you with a return address and detailed instructions. Refunds are issued to the original method of payment within 7–10 business days after inspection.
We sincerely apologize for any inconvenience this may cause. If you receive a defective item, please contact our customer service team immediately at help@pethuggle.com, providing your order number and clear photos of the defect. We will review your request and offer a solution, which may include a replacement product or a full refund.
